Refund policy

30-day money-back guarantee — unopened returns

If you change your mind, contact support@pestaway.online within 30 calendar days of delivery to request a return of an unopened device under our money-back guarantee.

How to request a return

Email your order number, the items you want to return and a short explanation of the issue. You do not need to prove a fault to request a change-of-mind return.

We will provide return instructions and the correct return address. Please contact us before sending anything back; the address on your parcel may not be the return address.

Return condition and costs

Change-of-mind returns must be unopened, unused and in their original packaging, with all included accessories. Opened or tried devices are not eligible for a change-of-mind return. This condition does not exclude reports of damaged, defective or incorrect items; contact us for help with those issues.

You are responsible for return shipping for a change-of-mind return. If an item arrives damaged, defective or incorrect, contact us before returning it; we will arrange a suitable resolution at no additional return-shipping cost to you.

Bundle returns

For a full refund on a promotional bundle, return all devices in that bundle, including any free devices. For a partial bundle return, contact us first so we can explain the refund amount. Refunds cannot exceed the amount you actually paid.

Refunds

Once we receive and inspect your return, we will email you with the outcome. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

Cancellations

To request a cancellation, email us as soon as possible. We cannot guarantee cancellation once an order has been processed or dispatched. If cancellation is no longer possible, you can request a return after delivery under this policy.

Contact

For shipping, returns or refunds, email support@pestaway.online.